Discover if Safaricom supports eSIMs and the key benefits of using them. Find out what you need to know with this comprehensive guide.

Does Safaricom Support eSIM? What You Need To Know

Yes, Safaricom does support eSIM technology. Here are some key details:

  1. Supported Devices: The eSIM service from Safaricom is available on select devices, including Apple iPhones such as XR, XS, XS Max, 11, 12, and SE 2020, as well as Samsung devices like Galaxy S21, S20, Z Fold 2, and Note 20.
  2. Activation Process: To activate Safaricom eSIM, customers can visit any Safaricom Shop and purchase the eSIM for KSh150. For a SIM swap from a physical SIM card to eSIM, the customer will need to pay KSh250. The Safaricom Shop staff will assist with transferring data from the physical SIM card to the eSIM.

Note that eSIM support may be subject to change, and additional devices may be added to the list of compatible devices in the future.

For the most up-to-date information on eSIM support and activation processes, it is recommended to visit the official Safaricom website or contact Safaricom customer service directly.


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