Does Safaricom Record Calls?

Does Safaricom Record Calls?

Does Safaricom Record Calls?

Yes, Safaricom records call data records, which include the phone numbers that you call or send messages to (or receive calls and messages from), log of calls, messages or data sessions on the Safaricom network and your approximate location. However, they do not record or store the contents of calls or messages.

Safaricom’s data privacy statement states that they may collect and store this information for a variety of purposes, including:

  • To provide you with the services you have requested
  • To improve our products and services
  • To comply with legal requirements
  • To protect our customers and our business

You can access your call data records by logging into your Safaricom self-care account. You can also request that Safaricom delete your call data records by contacting customer support.

It is important to note that Safaricom may be required to share your call data records with law enforcement or other government agencies if they have a legal warrant or subpoena.


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